Terms of Service

1. Acceptance of Terms

By accessing and using the ClearMargin Ops website (clearmarginops.com) and our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.

2. Services

ClearMargin Ops provides operational consulting services including diagnostic assessments, implementation engagements, and advisory services for businesses. Specific deliverables, timelines, and pricing are defined in individual engagement agreements.

3. Engagement Agreements

All consulting engagements are governed by a separate written agreement that outlines the specific scope, deliverables, timeline, and fees. These Terms of Service supplement but do not replace individual engagement agreements.

4. Fixed-Scope Engagements

Our engagements are fixed-scope with defined deliverables. Pricing is determined during the scoping process based on business complexity, team size, number of locations, and workflow count. All pricing is agreed upon before work begins.

5. Payment Terms

Payment terms are specified in individual engagement agreements. Because engagements are fixed-scope with defined deliverables, we do not offer refunds. We guarantee delivery of every item in the agreed scope.

6. Intellectual Property

All content on this website — including text, graphics, logos, and images — is the property of ClearMargin Ops and protected by applicable intellectual property laws. Frameworks, templates, and deliverables created during engagements are licensed to the client as specified in the engagement agreement.

7. Confidentiality

We treat all client business information as confidential. We will not disclose your proprietary information to third parties without your consent, except as required by law.

8. Limitation of Liability

ClearMargin Ops provides consulting recommendations based on our professional expertise. Results may vary based on implementation, market conditions, and other factors outside our control. We are not liable for indirect, incidental, or consequential damages arising from our services.

9. Website Use

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to our systems or data
• Reproduce, distribute, or modify website content without written permission

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

11. Changes to Terms

We reserve the right to update these terms at any time. Changes become effective when posted on this page. Continued use of our website constitutes acceptance of updated terms.

12. Governing Law

These terms are governed by the laws of the State of Texas, United States. Any disputes shall be resolved in the courts of Dallas County, Texas.

13. Contact Us

For questions about these terms, contact us at ella@clearmarginops.com.